Best SSE helpline phone contact for customer service

SSE is a company in the United Kingdom that offers energy. Southern Electric offers electricity and gas and is a part of the SSE. Some of the areas which are supplied by this energy company include some parts of England and London itself. Due to their large customer base, they have established a customer care helpline where one can table their grievances. With this helpline, you can get your questions answered in case you have any issues with your power.

What to consider before calling SSE?

Whenever you make a call to SSE customer care service agents, there will be a number of things that you will be required to provide. All of these are meant to enhance service delivery which is why you should have them. For instance, you should have your account number so that the agent can easily identify you. Also, details about your current address and your SSE contact number should be there.

Other things that you should have include your electricity and gas meter reading. Details about your payment should also be there.

Reasons why would you want to call SSE customer care

There are a number of reasons why you might want to contact SSE customer care. Electricity and gas are some of the things in a house which may have an issue in one way or the other. For this reason, you need to have SSE customer care number so that whenever an issue arises, you can get help from them. For instance, if you are a new customer and want to make a payment, SSE customer care will help you in all the details.

If you have moved to a new location and want your new address registered, then a call will make this simple for you. Also, if you want a new tariff, then customer care agents will be more than happy to help you. Power cuts may also happen and when they do, it is better to call so as to report the problem.

Common issues with electricity

Dealing with power cuts

If your home and those of your neighbors don’t have electricity, then it means the whole of your area is experiencing power cut. If such a case happens, you should call the helpline number provided so as to enquire about it. You should also seek to know when the cut will be over. If your neighbors have electricity but you don’t, then the problem could be with your house. Your wiring or fuse box could be the one at fault.

Check your trip switch to see if it is on. If power isn’t working, then try turning it off and on again. This could reset it and bring back your power. If this doesn’t work, then try pressing the test button. The function of this button is to test whether there is electricity coming into your house. If this doesn’t help, then it means there is no power entering your home.

Check your appliances

At times, faulty appliances in the home can be the cause of power cuts since it causes your switch to trip. To identify the one bringing you all the problems, turn them off and then on each at a time. This should go on until you find the one bringing you all the problems. If you still cannot find the problem, then it is time you called an electrician to solve your issue. You can check with SSE customer care so that they can provide you with a qualified electrician to restore power in your home.

How to deal with billing problems

If paying your bills has become a matter of concern, call SSE customer care number and a representative will be there to offer you help. Also, the government can offer you cold weather payments. However, these ones only come after your area is recorded with temperatures in the range of zero. You get cover for seven days consecutively from the government. There is also the warm house discount by the government which is meant for vulnerable or low income households. To check if you qualify, call SSE and they will let you know.

Some history about SSE

The SSE is one of the energy companies in the United Kingdom which are known as the ‘Big Six’. It was created in 1948 until it was privatized in 1990. It later on merged with Scottish Hydro Electric in the year 1998. It is at this time that they changed their name to SSE (Scottish Southern Electric). Today, this company is second largest among those firms which offerelectricity and gas on the United Kingdom.